Python Job: Market and Customer Insights Analyst

Market and Customer Insights Analyst

• Permanent full-time position
• Flexible hybrid working arrangements - 2 days in Macquarie University Support Office days and 3 days working from home
• Free onsite parking available in our Support Office

We are looking for a Market and Customer Insights Analyst to join our Customer Experience team. This role will analyse data to provide actionable insights to our teams across Hearing Australia to respond to our clients’ need and demands.

What we have to offer:

• Attractive salary package includes a generous 15.4% superannuation
• Flexible work arrangement opportunities to support work, personal and family commitments
• Employee recognition awards program
• Hearing aid discounts for employees and family members
• Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging a new motor vehicle, discounts across an exciting range of retailers)
• Ongoing training and development to help you achieve your career goals

About this role:

• Be a key member of our team that supports our Customer and Market Insights program
• Analysis of Hearing Australia qualitative and quantitative information (using Q and/or other like insights tools) to extract data meaningful insight which helps us lead key decisions
• Champion a deeper understanding of the client voice into the company culture
• Identify what additional research is required to make good decisions
• Deliver consumer insights combined with customer insights including conducting market and competitor analysis
• Support CX Design Sprints by facilitating access to and understanding of the insights needed to complete Discovery and Root Cause
• Customer Base cross-analysis of Online and Offline data that enabling customer journey definition
• Collaborate with CX and alike agencies to bring insights alive within the organisation
• Support the creation and analysis of ad hoc internal customer surveys and external surveys
• Supporting our Voice of the Customer programs to understand trends and potential areas of concern

About you:

• A few years’ experience in Market and Customer Insights but could be graduate in this area
• Excellent stakeholder and relationship management skills
• Strong oral and written communication skills
• An ability to manage multiple and sometimes conflicting priorities
• Desired but not essential Power BI, SQL or similar, Python and/or R experience

We will require the successful candidate to be willing to have a Police Check conducted (we pay) and must have rights to work in Australia.

The health and safety of our customers and employees is our highest priority and Hearing Australia has implemented a COVID-19 Vaccination Policy. This requires certain roles that are required to work directly with clients, research participants or vulnerable community members to have at least two doses of a prescribed COVID-19 vaccination. If your role requires you to work in aged care or disability care settings, you may also be subject to vaccination requirements required by State or Territory health departments.

Successful applicants will be required to provide evidence of COVID-19 vaccination or approved exemption prior to commencement.

Why work for Hearing Australia?

Hearing Australia provides world leading research and hearing services for the wellbeing of all Australians. We put our clients and people at the heart of everything we do. Helping thousands of Australians across the nation every day to rediscover the sounds they love. When you change lives, it's more than just a job. Visit www.hearing.com.au to discover more.

Visit www.hearing.com.au to discover more!

Hearing Australia is an Equal Opportunity Employer.

Aboriginal & Torres Strait Islander peoples are encouraged to apply.